Contact Information:

Gravity Trading, Inc.

6836 Louise Ave        

Lake Balboa, CA 91406

Phone # (818) 442-8771

Customer Service

We are dedicated to providing the best customer service to our customers. If your questions cannot be answered with the information below, please email our customer service department at: orders@gravitytrading.com

Hours:

Monday- Friday: 10am - 5pm PST
Saturday - Sunday: Closed

Policy Information

GravityTrading.com want to insure privacy protection when ordering from our site. We want you to have the most pleasant shopping experience and we want to make the transaction as easy as possible for you. We need certain information to process the orders. We need to know your name, email address, billing and shipping addresses, credit card number, and expiration date for the purchases made. We need this information to process the transaction and complete the purchases. We will let you know about shipping and payment confirmation on your items. We will email about your order status. Your orders are through a secure server.

The information we receive form you are protected on our site from unauthorized use. We do not give any personal information to others. The only reasons we would release this information is to comply with the law, enforce or apply the terms of any our private policy, or to protect the rights, property of safety of our company or our users.

By purchasing from our site, you are giving us permission to use your information to process your orders. We will post new changes to our website if we need to add any information. If you have any questions or comments about our privacy protection, please send an email to:  orders@gravitytrading.com

GravityTrading.com respects each individual’s right to personal privacy.  We will collect and use information through our Web site only in the ways disclosed in this statement.  This statement applies solely to information collected at GravityTrading.com.

GravityTrading.com collects information through our Web site at several points.  We collect the following information about primary visitors: name, address, telephone number, credit card information, e-mail address, etc.
We may also collect names, e-mails, addresses, and phone numbers which our users divulge about other people, such as referrals or gift purchases. GravityTrading.com does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.
We collect this information through our checkout process, referral page, and our Contact Us page.  The information collected will be used to process your order and may include your name, address, phone number, credit card information, e-mail address, and information necessary for gift purchases.  The information is collected voluntarily.  To receive our products and services, your name, address, phone number, e-mail address, and credit card information is mandatory because we will need to be able to process your order, notify you for any reason, and to ship the product(s) to you.  Other information we request is optional. 

We do not employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable websites to track usage patterns and deliver customized content to users. 
The information collected by GravityTrading.com will be used for the processing and shipping of orders, and to contact customers.  Registered users may receive additional announcements from us about products, services, special deals, and a newsletter if they choose to receive them, Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect may be used to create customer profiles based on browsing or purchasing history.  We may supplement information collected at our Web site with data from other sources such as credit history to authorize purchases.
If our policy on information collection or uses changes, we will advise you by e-mail within 30 days.  Users may access their own personal information and contact us about inaccuracies they may find by writing a letter to us regarding the specific issue.  Users may delete their information from our database by writing a letter to us instructing us to do so.  Within 48 hours, their information will be deleted. If problems arise, users may contact GravityTrading.com by e-mail at orders@gravitytrading.com  We are committed to resolving disputes within 24 hours.